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Receive your favorite coffee monthly at home and enjoy these benefits:

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over three bags
15% off in
your first order 
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Juan Valdez® Café

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Q&A Subscriptions

You can cancel your subscription 24 hours before the renewal date of your upcoming order.

You can suspend your subscription for as long as you want, from your profile account. Enter your username and password, click where it says “subscriptions”, then scroll down a bit and in the lower right corner, you will find a button that says “suspend” or “cancel”. To reactivate it, you must enter your profile account again and reactivate it in the same section where it was suspended.

To change the frequency of your subscription, you must cancel the subscription that is active and create a new one with the frequency that you prefer.

To add a product on an active subscription, you need to click the product you would like to add, then you must select the same subscription plan you have (same frequency), otherwise the system will create a new one. Then you select the option that sayas “add to an existing subscription”, you confirm your information and then click the button “add”.

To remove a product from your subscription, you enter your profile account, select the option that says “subscriptions”, scroll down a bit and in the section where it says “subscription totals” you can find an “x” on the top left of every product. If you want to remove one of them, you must click the “x” and the product will be removed from your subscription.

To modify the shipping information of your order, you must enter your profile account. Scroll down a bit and click the option that says “address”. The select where it says “billing address” and there you can update and modify the shipping information.